Q: How long does it take to receive a DRT Report?
A: You will receive your DRT Report shortly after you order. A PDF copy will be emailed to you and will also be uploaded to your DRT Account for viewing, saving, sharing or printing.
Q: What if I did not receive my DRT Report or my DRT Account was not credited properly?
A: If you did not receive your DRT Report or your DRT Account was not credited properly, please email us at firstname.lastname@example.org so we can resolve this matter.
Q: Do you mail a hardcopy of DRT Reports?
A: No, we do not mail a hard copy of DRT Reports. DRT Reports are delivered exclusively via email or viewed on your DRT Account.
Q: What if there is a discrepancy with the DRT Report I received?
A: Contact us immediately and let us know of the discrepancy and we will have the issue researched.
Q: How are you able to track a song without any encoding or fingerprinting?
A: We have created a new technology software that records the data of each of our monitored radio station's playlist and compiles a DRT Report file for each song that is played. Once a song is played on any of our monitored stations, airplay detection is recorded and a DRT Report is created on a song.
Q: What if I receive a blank DRT Report with no airplay detections?
A. We have a risk-free guarantee! Simply email us at email@example.com from your user email address
and we will credit your account within 24 hours. As long as your account is active, you can re-assign the credited report at anytime.
Q: Do you offer unlimited DRT Reports or licensed data usage accounts?
A: At this time we do not offer unlimited DRT Report packages or licensed data usage accounts.
Q: Do you offer P.O.'s or Invoiced accounts?
A: Yes we do. Please call us at 646-494-3783 or email us at firstname.lastname@example.org and we will set-up an invoiced account.
Q: Do you accept PayPal payments for DRT Reports instead of credit card transactions?
A. Yes we do. Simply sign up for a user account and then send us a PayPal payment to email@example.com. Your account
will be credited within 24 hours.
Q: What if I want to order a large quantity of reports? Do you offer discounts or large bundle packages?
A. Please call us at 646-494-3783 to discuss large quantity pricing or discounts.
If you have any additional questions, please contact us at firstname.lastname@example.org
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