Q: How long does it take to receive a DRT Report?
A: You will receive your DRT Report shortly after your order is completed. A PDF version will be sent to your DRT User Account email address and a copy will also be uploaded to your DRT User Account for viewing, saving, sharing or printing.

Q: What if I did not receive my DRT Report or my DRT Account was not credited properly?
A: Please email us at [email protected] from your DRT User Account email address so we can resolve this matter for you.

Q: Do you mail a hardcopy of DRT Reports?
A: No, we do not mail a hard copy of DRT Reports. DRT Reports are delivered exclusively via email or viewed in your DRT Account.

Q: What if there is a discrepancy with the DRT Report I received?
A: Contact us immediately at [email protected] from your DRT User Account email address and let us know of the discrepancy and we will have the issue researched, explained or resolved.

Q: What if I receive a blank DRT Report with no airplay detections?
A. We have a risk-free guarantee! Simply email us at [email protected] from your DRT User Account email address and we will credit your DRT User Account with a new report for future use. Your DRT User Account must be active to generate the newly credited report at your convenience. Accounts are limited to a one-time credit only.

Q: Do you offer unlimited DRT Reports or licensed data usage accounts?
A: Currently, we do not offer unlimited DRT Report packages or licensed data usage accounts.

Q: Do you offer P.O.’s or Invoiced accounts?
A: Yes, we do. Email us at [email protected] from your DRT User Account email address and we will set-up an invoiced account for you.

Q: Do you accept PayPal payments for DRT Reports instead of credit card transactions?
A. Yes, we do. Simply sign up for a DRT User Account and then send us a PayPal payment to [email protected] and your DRT Account will be credited within 24-48 hours.

Q: If I want to order a large quantity of DRT Reports, do you offer discounts on large quantities?
A. Please email us at [email protected] from your DRT User Account email address to discuss quantities and pricing.

If you have any additional questions, please contact us at [email protected].